Terms of Play

Who can play

You must be at least 18 years old or have reached the legal age for online gaming in your country of residence, whichever requirement applies to you. You are responsible for checking that you may legally register and play where you live. We may ask for proof of age. If you do not meet the age requirement, we may restrict access or suspend your account.

Residents of a number of countries and territories cannot deposit or play for real money. You must confirm your country of residence when you register, and we may ask for proof of location. An account that breaches this restriction will be closed and its associated funds may be forfeited.

By using Bitkingz, you confirm that you do not use a VPN.

Your account is yours alone

You may create one personal account. Opening more than one account can end with all of them terminated and payouts suspended. If two or more accounts have overlapping IP addresses, funds may be confiscated or access to an account may be suspended. Our decision about an IP address overlap is final and cannot be appealed.

Use your account only for personal purposes, not for commercial profit. Do not give anyone else access and do not let any third party, including a minor, use it.

Register personally and provide complete, accurate information. False, incomplete or misleading personal data may result in a refused withdrawal and a terminated account. We will notify you by e-mail if that happens.

When we verify you

We may ask for passport details or another government-issued ID, proof of residence and statements verifying your source of funds. You must provide every requested document within the deadlines we set. You are responsible for the integrity of those documents, and we may check their authenticity at any time.

If you refuse to provide documents, or if the documents do not match the actual information, we may close your account and confiscate the funds in it. We may suspend an account while waiting for satisfactory information. When we cannot verify that you have reached the eligible age, we may suspend the account. An underage player has the account closed, bets and transactions annulled or cancelled under our policy, and any winnings from that time forfeited.

We may check your identity before processing a payout and hold refunds or withdrawals while we do so. Complete KYC information must be provided within 40 days of our request. Any winnings, whether from bonus play or real-money play, may be forfeited if you do not meet that deadline.

Documents used for account verification must be in the Latin or Cyrillic alphabet. If you cannot provide them in either script, we may require a video verification in which you present the documents.

Currencies and deposits

Bitkingz accepts fiat currencies including CAD and several cryptocurrencies. Your account does not earn interest, and we do not provide currency conversion or exchange services, including exchanges between fiat and cryptocurrency.

The minimum deposit is 20 EUR (or equivalent). A deposit must come from a payment method registered in your own name. We do not accept third-party payments. When a check shows that someone else's payment method was used, the winnings are confiscated and the deposit goes back to the person who owns that payment account. We are not responsible for funds lost after they are deposited from a third-party account.

Withdrawing your balance

The minimum withdrawal is 20 EUR (or equivalent). The maximum depends on the payment method you choose.

If the total of your bets since your last deposit is less than three times that deposit, we may charge processing fees for both deposits and withdrawals. Whether to charge those fees is at our discretion.

You can withdraw up to 3,000 EUR or the equivalent per week, counted from your last successful cashout. Per month the cap is 15,000 EUR or the equivalent, and it starts again on the 1st of each month. Our most active and loyal players may get exceptions. VIP club members have higher caps of 5,000 EUR or the equivalent per week and 20,000 EUR or the equivalent per month.

We try our best to get in touch with you about each withdrawal request. If we cannot reach you by e-mail or phone within two weeks of the request, your account may be locked because the KYC process was not completed.

Payment processing cannot be guaranteed in every case, even where a country is supported. We may also hold payments when we suspect or have evidence of system manipulation.

Using a bonus

Only one bonus may be active at a time, and deposit bonuses cannot be combined. You may cancel a bonus before wagering it without losing your own funds, or refuse bonuses altogether.

Do not abuse an offer or use a strategy that gives you a clearly unfair advantage while a bonus is active. Bonus abuse can result in bonus winnings being cancelled. If we have sufficient grounds to believe that a strategy was used solely to gain financially from a bonus advantage, all winnings may be cancelled. The maximum bet while any bonus is active is €/$5 unless the particular offer states otherwise. This limit includes doubled bets after a completed round and bonus rounds purchased within a game.

Bonus wagering requirements must be completed before a withdrawal can be requested. If a bonus period ends while the bonus remains valid but its wagering conditions have not been met, the bonus money and winnings are void.

Fees and taxes

You are responsible for every fee and tax that applies to your winnings under the laws where you live. If you deposit and place no bets, we may cover our fees when you withdraw.

When an account becomes dormant

An account becomes dormant after six consecutive months without a login. While the balance remains positive, we may take a monthly administrative fee of at least 20 EUR (or equivalent) in the active balance currency. We will tell you by e-mail when the account becomes dormant.

The fee starts at the beginning of the month after the account receives dormant status. We stop taking it when you return and reactivate the account or when the balance reaches zero.

Keeping play under control

We screen account activity for signs of gambling addiction. When we see such signs, we may close the account and stop access to our games, so that the problem does not grow and the player stays protected.

Fraud, manipulation and software errors

Fraud includes collusion, cheating, forged documents, chargebacks, payment denial and creating multiple accounts. If we suspect fraudulent activity, we may terminate the account and suspend or cancel every payout. We may report player activity to the applicable regulatory bodies when required.

Do not manipulate or attempt to manipulate our systems. Do not exploit software errors or deficiencies, and report any you find promptly. We may retain payments where manipulation is suspected or evidenced, pursue criminal charges, and seek full reimbursement for losses or costs caused by an exploited or unreported error.

Who your agreement is with

You contract with Novatrix SRL of Costa Rica. Its licence No. ALSI-202508056-FI2 comes from the government of Anjouan, an autonomous island of the Union of Comoros, which also regulates it. We may change these terms when needed and will tell you about significant changes where possible.