Privacy at Bitkingz

Information you give us

Registration asks for your e-mail address, password, phone number, country and preferred currency. You then provide personal details in My Account. To enable deposits and withdrawals, we may verify your identity, residential address, payment method and phone number.

For verification we may ask for your name, date of birth, home address, a working e-mail address, a passport or other official photo ID, and a document that proves where you live. We may request extra documents and carry out further checks. For customers or transactions assessed as higher risk, those checks may include source of funds, source of wealth, additional identification, sanctions screening and ongoing review of account activity.

Why we ask

Your details help us verify your age and identity, meet KYC and AML duties, review unusual transactions, prevent fraud and protect your account. An active e-mail address and phone number also let us send security alerts, verification messages, password-reset instructions, account updates and personalised bonuses or promotions.

Information that is false, incomplete, inaccurate or misleading may lead to a suspended or closed account, refused withdrawals or cancelled funds. We may hold a withdrawal while identity checks are in progress.

Who may receive information

Personal data goes only to partners who take a direct part in running the games and services for you. Software providers, affiliates and other third parties apply their own rules to that information, and we carry no responsibility for what they do with it.

Player activity or large and unusual transactions may be reported to applicable regulatory bodies or relevant authorities where required.

Cookies and your choices

Cookies can recognise your device, remember preferences and support analytics, performance tracking and fraud prevention. The cookie page describes the categories used and how browser settings can block or delete them.

You can adjust e-mail preferences in your profile. For questions about personal information or account verification, contact [email protected].