Contact Bitkingz Support

How support can help

Ask the support team about registration, login access, e-mail verification or the personal details needed to complete your account. Agents can also assist with identity, address, payment-method and phone verification documents.

For payment questions, contact us when a deposit is not appearing, a payment method is not working, or you need help with a withdrawal. Support can also clarify bonuses, help you find active offers in your account, and assist with Personal Limits, cooling-off or self-exclusion.

Resetting a forgotten password

From the login area, select “Need Help?” and then “Forgot Password”. Enter the e-mail address registered to your Bitkingz account. We will send a reset link. Open the message and follow its instructions to create a new password.

If an e-mail verification link has not arrived, check your spam or junk folder. Try resending the link by repeating registration. If it is still missing, contact support and an agent can help confirm your e-mail address.

Talk to a person

Start a LiveChat from the Support button at the lower right of any Bitkingz page, or write to [email protected]. The support team is staffed by people and is available for live dialogue, not automated replies or copied responses.

Keep your details active

Use an e-mail address and phone number that you can access. We use them for verification, security alerts, password recovery, account updates and personalised bonuses or promotions.

They also matter when you withdraw. We make reasonable efforts to contact you about a withdrawal request. If we cannot reach you by e-mail or phone within two weeks of the request, your account may be locked until KYC is complete.