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Responsible Gambling

Keep gambling in perspective

Gaming is entertainment. It is not income and it is not a way out of debt. Keep track of how much time you spend playing and how much money you use. If play begins to interfere with daily life or you spend more than you can afford, consider limits, a break, self-exclusion or independent support.

Personal Limits in your account

Three spending controls are available, each set per day, per week or per month.

A decrease applies at once. An increase takes effect only after you confirm it by e-mail and the previous limit of the same type has expired. Crypto payments work in a decentralised way, so a deposit limit may not always stop a cryptocurrency deposit. You can use another available payment method and other responsible gambling controls if you need an enforceable deposit restriction.

Take a cooling-off period

A cooling-off break can run for one week, one month, three months or half a year, as you choose. It applies immediately. During the selected period, you cannot make fiat deposits and you will not receive promotions. You can still withdraw your remaining funds. Some cryptocurrency deposits may still be processed because of the technical nature of those transactions.

Your account is automatically reactivated when the period ends.

Choose self-exclusion

You can self-exclude for 6 months, 9 months or 1 year, or with no end date. Your account is disabled at once, you receive no promotions and you cannot make fiat deposits during the selected period.

A balance left in the account can be withdrawn manually through support, subject to the applicable limits and any verification needed to process the funds. Cryptocurrency transactions that are successfully processed because of the technical nature of those payments may also form part of the remaining balance.

What changes in the Sportsbook

Loss and wager limits do not apply to Sportsbook bets. Cooling-off does not prevent a Sportsbook bet while you have an available balance.

How to put a control in place

Set Personal Limits from your account. You can also ask for help through LiveChat or e-mail [email protected]. If you decide to stop gambling for a period, tell the support team. We will take measures to block account access and stop promotional material.

Protecting minors

Bitkingz accepts only players aged at least 18. We can ask for ID, and anyone below the legal age is refused access.

Parents and guardians can use filtering software to restrict access to gaming services. Examples named in our responsible gambling information are CyberPatrol, GamBlock, 27labs and Net Nanny.

Independent help

These organisations offer consultation and support for problem gaming.

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